"“Improvement usually means doing something that we have never done before."

Ndiza IS Operational State Analysis

Qiniso Mazubane

Director

Insights

  • Ndiza IS currently operates on a Partnership Model in which services rendered are outsourced through the Director’s Network.

  • There are currently 10 Business Partners that exist in Ndiza IS

  • There are 4 Full Time Employees : 1 Chief Operations Officer and 3 Employees who work under this functions

  • One of the main concerns is the talent retention

Strategic Planning

Customer
Engagement & Sales

  • Identifying clients through marketing, networking & referrals,
  • Engage with clients and understand their requirements,

Project Planning and Consulting

  • Collaborate with clients to understand their specific needs and conduct surveys to assess requirements of projects
  • Provide expert advice on tech solutions, infrastructure and planning

Design & Solution Development

  • Develop detailed technical designs for solutions and conduct testing & quality checks to ensure reliability

Deployment &
Implementation

  • Coordination of resources, timelines and deliverables
  • Execute physical implementation of infrastructure

IT Services & Telecom Solutions

  • Management of IT infrastructure: servers, routers and switches

Support &
Maintenance

  • Provide customer support for technical issues and inquiries
  • Scheduleand perform regular maintenance
  • Implement software and hardware updates

Compliance & Security

  • Conduct regular audits to ensure adherence to industry regulationsand standards
  • Implement cybersecurity measures to protect data and systems

Site Builds Documentation & Training

  • Maintain comprehensive documentation for projects and solutions
  • Develop training programmes for employees and clients on the solution s